01Data controller
The data controller is Dietologs Arensburga (a practitioner acting as a natural person), Riga, Latvia. Contact for data matters: info@dietologearensburga.lv.
02What we collect
Your name, email, phone and any details you voluntarily provide when booking or messaging. If you share health information (diagnoses, symptoms, prescriptions), it is treated as special-category data.
03Purposes of processing
To respond to your request, prepare and deliver the nutrition consultation, contact you about your booking, and keep records to the extent required to provide the service.
04Legal basis
Ordinary data is processed on the basis of your consent (Art. 6(1)(a) GDPR) and as necessary to provide the service you requested (Art. 6(1)(b)). Health data is processed only on your explicit consent (Art. 9(2)(a) GDPR) or to provide healthcare/dietetic services (Art. 9(2)(h)).
05Consent & withdrawal
You may withdraw consent at any time by emailing info@dietologearensburga.lv. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
06Sharing & processors
We may use third-party providers (website hosting, email, and Telegram to notify the doctor of a new request promptly) solely to deliver the service. They act as processors under contract or their own data processing terms and do not use your data for their own purposes. We do not sell your data.
07Transfers outside the EEA
Where a provider is located outside the EEA, transfers take place only with appropriate GDPR safeguards in place (e.g. Standard Contractual Clauses).
08Cookies & analytics
Essential cookies make the site work. Analytics or statistics cookies are only used after you give consent and can be withdrawn at any time. See the cookie note below.
09Retention
Booking and correspondence data is kept no longer than necessary for the purpose and is deleted once that purpose is met or upon your request. Health data is kept only for the duration of providing the service, unless the law requires otherwise.
10Security
We apply reasonable organisational and technical measures to protect data against unauthorised access, alteration or disclosure.
11Your rights
You have the right to request access to, rectification, erasure or restriction of your data, to object to processing, to data portability, and to withdraw consent. To exercise these rights, email info@dietologearensburga.lv.
12Right to complain
If you believe processing infringes the GDPR, you may lodge a complaint with the Latvian supervisory authority, the Data State Inspectorate (Datu valsts inspekcija, www.dvi.gov.lv).
13Contact
For any data-related question, email info@dietologearensburga.lv.